FAQ & Technical support
If you have a question regarding Finapres products or services please find it in our FAQ database. If your question cannot be found please contact our customer service department. Please click here to forward your question by e-mail.  

Current Finapres devices cannot be used in a MRI. The front end unit incorporates electromagnetic control valves. The valves might be affected by the strong magnetic fields in MRI devices. This will cause unreliable readings.

This caution statement has been introduced since Modelflow® CO has been checked and published against independent other methods (thermodilution, Fick, rebreathing) in subjects over 18 years of age. It may be correct for lower ages, but there is no independent proof as yet. Modelflow® CO might be correct in paediatric patients as well, but we do not know until clinical studies have been done and published on the use of Modelflow® in lower age ranges.

The main difference is the patented RTF (Return To Flow) calibration incorporated in the Finometer® PRO. The RTF offers a higher accuracy for absolute blood pressure values. When trends are more important than absolute values the Finometer® MIDI is an outstanding choice.

We currently offer 3 sizes cuffs; Small (Ø 45-55 mm), Medium (Ø 55-65 mm) and Large (Ø 65-75 mm). Please click here to forward a “Request for quote”.

We always advise our customers to wait with monitoring arterial blood pressure continuously until the Physiocal calibration has reached its maximum step of 70 (which takes about 4 minutes). At this point you can switch off the Physiocal steps temporary during your measurements so there will be no interruptions for calibration.

However, please ensure that after your “slow waves” measurements the physical will be switch on again, to ensure that the blood pressure is still accurate after the period the Physiocal calibration was switched off.

Hold both sensors of the HCU (transducer and reference) at the same level. If the reading is not 00 the HCU nulling procedure should be performed. Please refer to the User’s Guide for more information and about the procedure.

Physiocal compensates offsets due to arterial contractions/relaxations related to smooth muscle activity in the finger arteries. Switching Physiocal off has a potential effect on the setpoint (= absolute blood pressure level).

In general Physiocal can be switched off when the number of beats in between successive Physiocal interval is at its maximum step of 70, indicating that the finger physiology is stable. Usually it should not be a problem to switch Physiocal off for a period of 5 to 15 min. even when the patient is recovering from an exercise test.

Our Finometer® PRO is the most accurate of our devices (most accurate device available on the market). Only the Finometer® Pro has the added feature of the patented RTF (return-to-flow) calibration which adds a level of accuracy and precision.

Repairs can only be carried out in our laboratories and should always be notified to FMS (info@finapres.com) prior to a return shipment. After receipt of a reference number the complete system, including all accessories, can be returned to FMS, Finapres Medical Systems BV, Paasheuvelweg 34a, NL-1105 BJ, Amsterdam. Please make sure the device is firmly and properly packed, if possible in the original packing, to avoid damage during transport. Please include a proforma invoice with the shipment clearly stating ‘repair return’. After receipt of the device our Customer Service will contact you.

For repair or service please contact FMS Customer Service by: Email: info@finapres.com, Phone: +31 20 6090974

Our Chamber of Commerce number is 09126994

Our bank account details are:
Electronic banking: ING bank account number: 66.41.17.856; swift code: INGBNL2A; IBAN: NL02INGB0664117856 or
Check: Registered mail only to FMS, Finapres Medical Systems BV, Paasheuvelweg 34a, NL-1105 BJ, Amsterdam

Our VAT number is: NL 810749294 B01

The difference in measurements C1/C2 are most likely caused by the difference in finger arterial physiology. Sometimes finger pressure arterial properties are different resulting in different absolute blood pressure readings. Test: Set finger switching on 15 minutes, switch only the electrical and air-connector of the cuff from C1 to C2 of the Frontend Unit (the cuff is still connected to the same finger). These readings should be similar.

Please check if the system date and time are correct and running. The internal battery might have low voltage and must be replaced. Please contact our customer service at info@finapres.com for more information and support.

The Portapres® can be used during running and cycling. However, to ensure that the measurements are correct during exercise it is very important that the hand with the finger cuffs is kept as still as possible (this could be done by using a sling).

Make sure all cables including the HCU (Height Correction Unit) tube are fixed. Make sure the signal state is LOG. Recommended is to start after Physiocal has reached 70.

Hold both sensors of the HCU (transducer and reference) at the same level. If the reading is not 00 the HCU nulling procedure should be performed. Please refer to the User’s Guide for more information.

Raw signals are filtered and processed. Analog signals are processed and filtered signals and come in 3 colors. The delay is as follows: Brown (delay = 0 sec), Green (delay = 1 sec) and Blue (delay = 1 sec + 1 beat). Please refer to your User’s Guide for more information.

Analog signals have the following representation:
Color brown:
(delay=0sec):extern, finger, height, armcuf, calibr, marker

Color green:
(delay=1sec):FinAP, reBAP, mFLOW

Color blue:
(delay=1sec+1beat):SYS, DIA, MAP, IBI, HR, LVET, SV, CO, TPR, Zao, Cwk, SVI, CI, PRI, PS*HR, dp/dt

The values displayed on the Finometer® screen and available on the I/O box have the same delay, but the signals you see on the Finometer® screen are the mean of 8 blood pressure measurements!
 

This error message occurs when the values of the plethysmogram are out of acceptable range. The most common reasons are significant movement artifact or cold hands. Check also the state of the signal, ideal is LOG. Change the cuff (size) or use another finger and try again. If the error persists please contact our customer service at info@finapres.com.

This error indicates that there is something wrong with the air supply. It is a start up error. Please make sure that the cuff is connected and the hose is not obstructed or kinked. If the error persists please change the cuff with another cuff and try again. If the problem is solved the cuff needs to be replaced.

This error indicates that the cuff is not correctly connected to your device. The following procedure can be followed to solve this issue:
1. Please disconnect and reconnect the cuff and try again 2. Change the cuff with another cuff. If the problem is solved your cuff needs to be replaced. 3. If the problem persists please try another front end or contact our customer service at info@finapres.com.

Make sure all cables including the HCU (Height Correction Unit) tube are fixed. Make sure the signal state is LOG. Recommended is to start after Physiocal has reached 70.

Finometer® MIDI has a direct ECG input connector at the front of the device. The power voltage is supplied by the Finometer® MIDI.

A semaphore error can be caused by the RS232 to USB converter. Click here to forward your “request for quote” for a compliant converter. If the error persists please contact our customer service at info@finapres.com.

This error indicates that there is something wrong with the air supply. It is a start up error. Please make sure that the cuff is connected and the hose is not obstructed or kinked. If the error persists please change the cuff with another cuff and try again. If the problem is solved the cuff needs to be replaced.

This error indicates that the cuff is not correctly connected to your device. The following procedure can be followed to solve this issue:
1. Please disconnect and reconnect the cuff and try again 2. Change the cuff with another cuff. If the problem is solved your cuff needs to be replaced. 3. If the problem persists please try another front end or contact our customer service at info@finapres.com.

The most common cause is that the computer is logged on (Windows®2000 and Windows® XT) without “Administrator Rights”. Please make sure you have “Administrator Rights” before installing BeatScope®.

BeatScope® 1.0 is no longer supported. An upgrade to BeatScope® 1.1a is recommended. BeatScope® 1.1a does offer a range of additional features an improvements. Please contact our sales department for an offer.

Readpack is a software program that decompresses FM packet files. It generates 4 files: Samples file(s or .adc), Beat data file(r or .res), Header file(h or .hdr) and Text data file(a or .asc).

Please change the idle settings to high in Beatport.exe. You can find “idle setting” under: Properties/Misc/Idle sensitivity

The Ohmeda Finapres has been out of production and service by Ohmeda for a number of years now. We are providing replacement cuffs in the sizes small, medium and, large.

Finapres Medical Systems is able to provide the Finometer® systems to replace the Ohmeda systems. The current Finometer® systems provide a range of benefits compared with Ohmeda systems. Please click here to contact your nearest representative for more information.

We are providing replacement cuffs in the sizes small, medium and, large. Please click here to forward your request for quote.

Finapres Medical Systems is able to provide the Finometer® systems to replace the Ohmeda systems. The current Finometer® systems provide a range of benefits compared with Ohmeda systems.