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Support - Customer Survey

Customer Survey







Product Excellent Good Fair Poor   Importance
(1=low 5=high)
1. Quality
2. Design  
3. User friendliness  
4. User guides  



Commercial Excellent Good Fair Poor   Importance
(1=low 5=high)
5. Price/performance ratio  
6. Delivery time  
7. Conditions of sale  
8. Commercial assistance  



Service Excellent Good Fair Poor Not applicable Importance
(1=low 5=high)
9. Responsiveness of contact person
10. Contact options (phone, fax, email)
11. Service/repair quality



Communication Excellent Good Fair Poor Not applicable Importance
(1=low 5=high)
12. Scientific/industry exhibitions
13. Website
14. Brochures







yes
no

If yes then please rate this instruction:








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